First Person Complex Care is a specialist Nurse-led care provider based in Staffordshire.

We provide tailored care packages for children and young adults with complex needs arising from illness, injury or disability.

We work closely with families, Clinical Commissioning Groups, Local Authorities and Case Managers to deliver flexible, responsive, high quality, home/community-based care. We also deliver expert advice and bespoke training solutions for individuals and organisations working with children and young adults who have complex needs.

Our services are provided across Staffordshire and the surrounding areas.

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Talk to us about your individual care needs
01785 413232

Our ethos

As a Nurse-led organisation, we share the values of the NHS and strive to deliver care excellence by adopting current best practice. We are committed to the principles of personalisation and recognise the importance of supporting children and families to make decisions about the design and delivery of their care and support.

Our services, at all times, recognise and embrace the values of the 6C’s in nursing and social care which underpin the culture and practice of our organisation:

• Care
• Compassion
• Competence
• Communication
• Courage
• Commitment

We encourage an open dialogue with all our staff and clients and have rigorous systems in place to support them to raise any concerns at an early stage. We welcome their constructive suggestions and involvement to positively inform the continued evolution of our services.

We recognise and support the need for community engagement. Our services are localised and we actively encourage and support opportunities for community involvement and integration.

Aims & Objectives

We aim to deliver outstanding, high quality, tailored care services in the local community and to become the preferred choice for local families, professionals and Commissioners.

We recognise that our staff are our greatest asset and we are therefore committed to high quality, client relevant training. We aim to establish a training programme that exceeds expectations and equips our nursing and care staff to deliver outstanding care and support to the children, young adults and families in their care.

Provider’s Name & Legal Status

First Person Complex Care Limited (CQC Provider ID: 1-7499313383) is an ‘Organisation’ in accordance with the Health and Social Care Act 2008, Regulation 12, Schedule 3 and is based at Arun House, Dyson Court, Staffordshire Technology Park, Stafford, Staffordshire ST18 0LQ. Its contact details are: Tel. 01785 413232 and Email: info@fpcomplexcare.co.uk, which can be used for the service of all notices and other documents.

Personal Care and Treatment of Disease, Disorder and Injury services as ‘Regulated Activities’ will be provided as a Domiciliary Care Service (DCC) in the local community in client homes to children and young adults with complex needs and as they transition in to adulthood. The Registered Manager for these Activities is Ms Charlotte Barber who is contactable at the above address and on c.barber@fpcomplexcare.co.uk and she will also act as the officer responsible for the receipt and review of any complaints/compliments and other issues.

First Person Complex Care was developed by the management team at First Person Consulting after recognising the need for highly personalised care services underpinned by nursing and social care expertise. First Person Consulting is a medico-legal practice with an established track record in providing independent care needs assessments and expert witness reports for children and adults following clinical negligence or personal injury resulting in illness, injury or disability. 

For more information about First Person Consulting please click the link below:

First Person Consulting >