Enthusiastic, committed and creative staff who work together with a ‘can do’ attitude and caring outlook to deliver outstanding services.

Our services are Nurse-led by Managing Director, Stephanie Cotterell RGN RM PgDip MEWI.

Our Registered Manager, Jennie Watson is responsible for the day to day management and compliance of services and is supported by Nurse Advisors, Joanne Brown RN (Child) and Mandy Nevin RGN RM.

The viability and governance of our business activities is directed and overseen by our Financial Director, Andy Cotterell MBA MIIA ICSA.

We work with associate professionals from the wider multidisciplinary team and we recognise, understand and welcome the importance of a cohesive and collaborative approach. We have a broad knowledge base in areas that are directly and indirectly associated with care delivery including, but not limited to, the use of clinical and assistive equipment, specialist accommodation and transport, therapeutic and leisure activities, and specialist holidays.

We have a proven track record as a well-respected provider of independent care needs assessments and technical reports which are requested by Claimant and Defendant Solicitors and are accepted by the Court in legal proceedings. We believe that our recognised expertise in this area informs and enhances our practice as a care provider.

Meet the team

Managing Director

AT WORK: Stephanie has worked in healthcare since 1987.  As a Registered Nurse and Midwife, she has worked in hospital settings and in the community. She has also been an expert witness providing independent advice to lawyers about the care needs of children and adults with complex needs.  Stephanie is proud to lead a management team who are as committed as she is about delivering outstanding care services. She is the Nominated Individual for First Person Complex Care and is responsible for overseeing the appropriate management of regulated activities.

AT HOME: Stephanie is married to Andy and they live with their dog, Mabel on Cannock Chase, where Mabel enjoys taking them both for long and frequently muddy walks. They have a grown-up son who has been away to university and is now back home and a daughter who is still at university but comes home regularly. So, the house is usually busy with family, friends and dogs, which is just how we like it! Stephanie mostly enjoys baking, reading and spending time with family and friends. Time permitting, she enjoys going to the theatre, going out to enjoy good food, drink with family and friends and travelling, especially to Spain and Italy. She has been intending to learn to play the ukulele for several years and has been trying to finish a cross-stitch cushion for even longer. More recently, she has been determined to learn how to crochet with the intention of crocheting an entire nativity set (including camels and a stable!) – watch this space for news of any progress…

Financial Director

AT WORK: Andy has a professional background in Risk Management and Internal Audit and as a qualified Auditor and Company Secretary. Andy oversees all the financial, risk management, corporate governance and operational management functions at First Person Complex Care.

AT HOME: Andy is chief dog walker and, therefore, Mabel’s best friend! He enjoys watching, but sadly no longer playing, a variety of sports. Andy has been a lifelong Wolves fan and has indoctrinated his son over the years.  They now watch together with equal passion and despair dependent on the outcome!  Having developed a taste for the finer things in life and following a trip to Scotland that included a number of distillery tours, he now has a growing collection of quality single malt whisky.

JENNIE WATSON Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (RQF) (Adults’ Management)
Registered Manager

AT WORK: Jennie is engaging and approachable. She is genuinely interested in people as demonstrated by her wide and varied experience. Before she joined our team Jennie worked in a variety of social care roles. In recent years she has managed domiciliary and supported living services and prior to that she worked in psychology services within the judiciary system across the country. As the Manager of First Person Complex Care, Jennie is responsible for the day-to-day management, quality and compliance of the service. She shares our values and enthusiasm for good quality, person-centred care and is a positive role model and strong advocate for our care staff. Jennie is a creative Manager and she is responsible for the continued development of our care services.

AT HOME: Away from work Jennie likes to spend time with her family and friends, along with her partner and their shadow of a Pug Hugo who keeps them on their toes. Jennie is a keen cricket fan and weather permitting enjoys going to watch both England and Warwickshire County play.

Nurse Advisor

AT WORK: Mandy has a really diverse background and extensive experience of nursing and midwifery practice in a variety of hospital and community settings spanning more than 30 years. She is responsible for policy development and is actively involved with training and recruitment of nursing and care staff for First Person Complex Care. Mandy leads by example and is an energetic and inspirational leader and trainer.

AT HOME: Mandy has two dogs Finn and Meg; they are so naughty they are walked by her husband, Ernie. Mandy has a long list of things she enjoys doing – some are really exciting like getting up to mischief with her grandson, but she also likes doing serious things like studying ancient history.

Nurse Advisor

AT WORK: Jo is a very experienced, clinically capable Paediatric Nurse. She has worked in hospital and community settings and has had extensive experience of leading and managing complex care packages in family homes. Jo is an expert witness and she advises exclusively on cases involving children and young adults with complex care needs. She also provides case management services. In addition to her expert witness and case management caseload, Jo is involved with clinical policy development and with training and recruitment of nursing and care staff for First Person Complex Care.

AT HOME: Jo enjoys a relatively quiet life with her husband, two children and their mischievous, but handsome dog, Buddy. Jo and her family enjoy taking long walks with Buddy and at weekends will enjoy time together as a family socially or going out with friends. Each week is spent watching Jo’s eldest daughter playing football and in the Winter months, the remainder of the weekend is spent defrosting! Jo loves music and has recently introduced her girls to George Ezra where they enjoyed their first concert. You can often find Jo with a stash of chocolate or biscuits in her office, as they are a must! 

Office Manager

AT WORK: Rachel is our Office Manager and PA to the Directors. Rachel has worked for us for over six years. Rachel’s professional background has always involved Law, having been a Paralegal for 17 years. 

AT HOME: Rachel has a 12-year old daughter who takes up most of her spare time. Rachel has recently found the time to take up Salsa lessons which she is thoroughly enjoying even though she always proclaims to have two left feet! She enjoys spending time with her family and friends, cooking and has an unusual affinity for pickled onion Monster Munch!

Apprentice Administrator

AT WORK: Melissa joined our team in March 2021 as an Apprentice Administrator and is working towards a Level 3 Business Administration qualification. She currently supports our Nurse Advisor, Jo Brown and Registered Manager, Jennie Watson as their PA, after seeking a career change from Retail Management and successfully completing a Bachelor’s degree from Nottingham Trent University.

AT HOME: Melissa hopes to one day run her own smallholding full of rescued animals, a vegetable plot and wildflower garden. She and her partner, Tom spend each weekend taking their dog, Bessie on a new adventure and enjoy lots of good food along the way.

Accounts Assistant

AT WORK: Joe works part time providing general admin and accounts support whilst also studying towards a BSc in Cyber Security. This means that he is always on hand to deal with IT issues and fix any technical problems in the office.

AT HOME: Joe is an avid film and game buff, as well as being as obsessed (if not more so) as his father with the Wolves. He spends most of his free time going to the cinema and gaming with his partner, Emma. At the weekends he will normally be watching or playing football.

Office Mascot / Security

AT WORK: Mabel occasionally visits the office to check on the team. Her first point of call is Rachel’s wastepaper bin where she has learnt that’s where the empty Monster Munch packets live! She generally causes chaos and her visits are short and eventful.  She is not an effective security guard and would really rather play!

AT HOME: At home Mabel enjoys squirrel watching and can spend many hours patrolling the garden trying to catch one of her furry visitors. When she is not ‘on duty’ Mabel mostly enjoys eating pigs’ ears and sleeping by the Aga with a large Eeyore toy she acquired as a puppy.

Talk to us about your individual care needs
01785 413232